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Shipping Policy - Fast & Secure Delivery Across India

🚚 Shoppingflo – Shipping Policy

Last Updated: 12 August 2025

1. Interpretation & Definitions

  • Company: “Shoppingflo”, “we”, “us” or “our” refers to Shoppingflo.com.

  • Goods: Products available for sale on the website.

  • Orders: Purchase requests placed by you through Shoppingflo.

  • Service: The website and related services.

  • Website: www.shoppingflo.com

  • You: The customer placing an order with us.

2. General Shipping Policy

We are committed to delivering your orders promptly and securely. Please review the following terms related to order processing, shipping timelines, and delivery.

3. Processing Times

  • Orders are processed within 1–5 business days (excluding weekends and public holidays).

  • During high-demand periods, processing may take longer. If there is a significant delay, we will notify you by email or phone.

4. Shipping Methods, Charges & Delivery Estimates

Shipping Method Estimated Delivery Cost

Regular3–5 business days Free

Standard1–2 business days ₹50

Express/Overnight Available only in Delhi-NCR₹150 (if applicable)

Note: Delivery times are estimates only. Actual delivery may vary due to courier delays, weather, strikes, or other unforeseen factors.

5. Serviceable Locations

  • We deliver across India, including metropolitan cities, tier‑2/3 towns, and serviceable pin codes.

  • We currently do not deliver internationally.

  • Deliveries to P.O. Boxes, APO/FPO/DPO addresses may not be supported by some courier partners.

6. Shipment Confirmation & Tracking

  • Once your order has shipped, you will receive an email/SMS confirmation with tracking details.

  • Tracking information is usually updated within 24 hours of dispatch.

7. Payment Methods

Shoppingflo offers multiple secure payment options:

  • UPI (Google Pay, PhonePe, Paytm UPI, etc.)

  • Credit/Debit Cards (Visa, Mastercard, RuPay, Amex)

  • Net Banking (supported banks)

  • Wallets (Paytm, PhonePe, Amazon Pay, etc.)

  • Cash on Delivery (COD) – available on select products and pin codes.

8. Taxes, Duties & Fees

  • Prices displayed on the website are inclusive of GST (unless otherwise specified).

  • Any additional local/state levies will be shown during checkout.

  • Shoppingflo is not responsible for duties/taxes levied by government authorities after delivery.

9. Damages & Lost Packages

  • We take utmost care to pack and ship orders securely.

  • In case your package is lost, stolen, or damaged during transit, please contact the courier directly and notify us at support@shoppingflo.com.

  • Please keep all packaging and damaged items for claim verification.

Payment methods

🔄 Shoppingflo – Returns, Refunds, Cancellations & Exchanges Policy

Last Updated: 12 August 2025

At Shoppingflo, customer satisfaction is our top priority. We offer a clear and transparent policy for returns, refunds, cancellations, and exchanges, in line with the Consumer Protection Act, 2019.

1. Returns & Exchanges

You may request a return or exchange within 7-30 days of delivery, provided the product meets the following conditions:

  • Item must be unused, unworn, unwashed, and undamaged.

  • All original tags, labels, and packaging must be intact.

  • Proof of purchase (invoice/order ID) is required.

  • Only eligible products qualify (see exclusions below).

Non-returnable items include:

  • Innerwear, lingerie, swimwear, and personal hygiene products.

  • Cosmetics, skincare, and perishable goods.

  • Discounted or clearance items marked Final Sale.

To initiate a return, email us at support@shoppingflo.com within 7 days of receiving your order.

2. Refunds

  • Refunds will be processed once the returned item passes quality checks.

  • Refunds are credited to the original payment method (UPI, card, wallet, etc.) within 7–10 business days.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer/UPI (details will be collected from you).

  • Shipping fees (if any) are non-refundable, unless the product was defective or wrong.

3. Cancellations

  • Orders can be cancelled within 24 hours of placing the order, provided they have not been shipped.

  • Once shipped, orders cannot be cancelled and must follow the return process.

  • Cancellation requests can be made via email (support@shoppingflo.com).

4. Exchanges

  • Exchanges are allowed for size or color variants, subject to stock availability.

  • If unavailable, you may opt for a refund instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

  • Report it within 48 hours of delivery with photo/video proof.

  • We will arrange a replacement or full refund, including shipping costs.

6. Termination of Orders

Shoppingflo reserves the right to cancel or refuse an order if:

  • The product is unavailable or out of stock.

  • Payment is not authorized.

  • Fraudulent activity is suspected.

In such cases, customers will receive a full refund.

7. Contact Us

For returns, cancellations, or refund queries, please contact us:
📧 Email: support@shoppingflo.com
🌐 Contact Page: Shoppingflo Contact

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